Deliveries and Returns

Delivery

We will endeavour to pack and despatch all orders within five working days. In the event of any item being delayed we will inform you immediately.

Carriage
Free on orders above £75 all other orders incur a charge of £4.95. We will endeavour to send goods by Royal Mail or Courier services that require a signature.

Shortages and Damages
We cannot accept any claim for goods received with shortage unless advised by phone within 4 days of receipt and damaged items within 24 hours of receipt. Confirmation, of either, is required in writing within 7 days. Goods returned must be authorised we will not accept any that have not been authorised prior to return.

Returns
Undamaged goods returned due to customer error will result in the issue of a credit note following the deduction of a £3.00 restocking charge. Any items returned to WEDDINGHOUSE must be returned within seven days of receipt. We cannot accept any items showing signs of being used, displayed or in such a condition as to render them not re-sellable. For hygiene reasons no earrings or sets containing earrings can be returned for a credit note.